PRIVACY POLICY.
The long winded
Introduction
www.pihacamp.com (“this website”) is operated by Piha Domain Campground (owned by Auckland Council).
We respect the privacy of our website users and are committed to protecting your security and privacy.
Governing Law
We are bound by the NZ Privacy Act 2020 and our policies comply with the information privacy principles which form part of that Act.
Terms of Use
This privacy policy must be read in conjunction with our Terms & Conditions.
Collection of Your Information
We may collect information about you through our website to communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties for them to use for their own commercial purposes.
We may disclose your personal information to third parties where it is necessary to comply with law, facilitate court proceedings, enforce our Terms & Conditions or protect the rights, property or safety of Piha Domain Campground, our Agents, our users, or others. See the "How we use Your Information" section of this Privacy Policy for further information.
We may share or store your contact information and other basic information with our third party business partners including marketing, advertising and research companies and data analysis companies. These third party business partners use this information on our behalf to conduct sales, marketing and advertising research and analysis for us so that we can better understand your preferences, improve the services we offer you, present you with suitable offers that you might be interested in. We will only do this with reputable organisations who are acting directly on our behalf to improve the services we offer you.
To do this, we need to store your personal and contact information within the hardware and software systems of reputable third parties in order to facilitate and improve the services which we offer. The privacy and data security policies and standards of the third party organisations we engage for these purposes are reviewed by Piha Domain Campground, and we take reasonable steps to ensure that these third party organisations protect your information against unauthorised use or unauthorised disclosure while they are storing it for us.
We may be obliged to release account and other personal information when we believe release is necessary to comply with an applicable law (or is authorised by an applicable law), facilitate court proceedings, enforce or apply our terms and conditions, or protect the rights, property, or safety of Piha Domain Campground, our Agents, our users, or others. If we are legally permitted to do so, we will usually endeavour to notify you if we are required to provide your personal information to third parties as part of a legal process (unless we consider that this would not be appropriate in the circumstances).
Types of Information Collected, and How We Collect that Information
We may collect personal information from you (including, without limitation, your name, email address, phone number, postal address, gender, date of birth, preferences, and purchase history) when you visit, interact or register with our website, place an online registration, save your information with us online, complete an online quiz on our website or other platforms, contact us with a question or concern, or participate in a promotion. We acknowledge that this information may be used to identify you, and we agree to treat those details as personal information.
If you call us via telephone, we may monitor and in some cases record such telephone conversations for staff training, quality assurance and record-keeping purposes.
Where it is reasonably practical to do so, we will collect your personal information directly from you. However, in certain cases we may collect personal information from publicly available sources and third parties. For example:
We may receive personal information about you that your friend or family member provides us when they complete one of our quizzes, participate in one of our promotions / competitions, use our referral services to refer you to us, or register for you as a gift.
If you choose to provide us with any personal information about another person (for example, your friends of family members) we rely on you to ensure that they are comfortable for us to receive and use that information in accordance with this privacy policy. Please do not provide us with any information about another person if you are unsure.
We also receive and collect the name of the domain and host from which you access the Internet, the Internet protocol (IP) address of the device you are using, the browser software you use and your operating system, the date and time you access our site, and any search engine or inbound hyperlink used to reach this website which is made available to us. This information is used only for statistical purposes and to help us enhance the customer experience for our website users.
How we use Your Information
The ways in which we use this information will depend on the type of information, and the nature of your relationship with us. We may use or disclose your personal information:
• for the purposes for which we collected it (and related purposes which would be reasonably expected by you),
• for other purposes to which you have consented, and as otherwise authorised or required by law.
Some of the common ways in which we use personal information include:
• To process and fulfil bookings, including sending emails and/ or text/SMS messages, or alternative messaging apps, to confirm booking status, along with customary business communications
• To verify your identity so we could assist you when conversing with us via online Chat, phone or via messaging apps
• To communicate with you and to send you information by email, text/SMS messages, postal mail, social media, messaging apps, browser notifications or other means about our services and promotions, where you agree to receive such information
• To analyse trends and statistics
• To improve or update our website our and services
• To protect the security or integrity of our website and our business
• To respond to your enquiries and communicate with you if necessary
• To provide you customer support
• To collect your feedback about the service we have provided.
We may disclose your personal information to third parties in connection with the purposes described in this Privacy Policy. This may include disclosing your personal information to third parties such as:
our suppliers, contractors and organisations that provide us with technical and support services or who manage some of our business functions,
our accountants, insurers, lawyers, auditors and other professional advisers, and
any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees).
We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.
If we disclose information to a third party who is handling it on our behalf, we generally require that the third party protect your information to the same extent that we do.
If you post information to certain public parts of our Website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
How We Store and Protect Your Information
We will hold personal information as either secure physical records, electronically on our IT systems, in cloud storage, and in some cases, records on third party servers, which may be located in New Zealand or in other countries. We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases.
Where We Store and Process Your Information
Some of the third parties to whom we disclose personal information (such as our service providers) may be located outside of New Zealand and Australia. Such recipients provide billing, payment, IT and other administrative services to us (including offshore data hosting and processing, data analytics, help desk and data-entry).
The countries in which such third party recipients are located depend on the circumstances. In the ordinary course of business we commonly store data in, or disclose personal information to recipients located in, countries such as: New Zealand, Australia, the United States, Southeast Asia and countries within the European Union.
Whenever we store or transfer your personal information outside of the country in which you are located, we will do so in accordance with the requirements of any applicable privacy and data protection laws.
Data Retention
We take reasonable steps to destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law. We may need to retain records containing personal information to comply with record keeping obligations and for other legitimate business purposes (such as quality assurance).
Cookies
Our website uses cookies to help us provide you with a better experience at pihacamp.com. Cookies may be used in a variety of ways to enhance or personalise your online browsing and booking experience.  
Cookies may be used to personalise your visits to our website, eliminate the need for you to repeatedly enter the same information, enable us to improve our content, reliability and functionality of our website, evaluate the effectiveness of the advertising and track website usage patterns.  Cookies help us to keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder emails, web  browser notifications and/or SMS messages.  We also use cookies to serve targeted advertising on third party platforms - please see the "Third-Party Remarketing" section of this Privacy Policy for further information.
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Cookies do not impact your online security or harm your device. Although you may configure your browser to not accept cookies, you may experience a loss of functionality and personalisation as a result. You can manage cookie settings via your desktop or mobile browser. We also use cookies for Remarketing as explained below.    
One type of data that cookies can collect is your IP address. An IP address is a unique identifier that is assigned to your device when you connect to the internet. We use this information to understand your general location - this helps us provide you with relevant information, content and offers associated with your location.  
If you complete an online form or click a link in an email sent to you from Piha Domain Campground, cookies may be used to track and identify you through an auto-generated ID, this can temporarily hold personally identifiable information (email address, phone number, webpage viewed, products purchased etc).
Marketing Consent 
If you've subscribed to receive email marketing communications from us in the past, but no longer wish to receive these, you can easily unsubscribe by using the link provided in any promotional email. However, please keep in mind that even if you unsubscribe from our email marketing database, you may still receive important service-related communications from us, such as booking confirmations or Piha Domain Campground review request emails.  
Unsubscribing from our marketing emails will not automatically unsubscribe you from our review request or industry update emails. We want to make sure that you only receive the emails that you are interested in, so please take a moment to unsubscribe from any email lists that you no longer wish to receive. 
If you have subscribed to our industry update emails, you will need to separately unsubscribe from these by clicking on the 'unsubscribe' link in the footer of an industry update email.  
Website and Credit Card Security
We take website and credit card security seriously.
Piha Domain Campground endeavours to provide a safe and secure platform through their booking service https://www.newbook.cloud/ on which to conduct online transactions. Newbook uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your personal information as it is transmitted over the internet. This encryption scrambles details such as your password and address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for a closed padlock symbol in your browser window. In current versions of the Chrome, Firefox and Edge browsers, this appears before the URL itself in the browser address bar. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.
When you undertake a card transaction on the https://www.newbook.cloud/ website, you may be asked to complete a "3D Secure" process to authenticate the transaction. "3D Secure" is designed to provide an extra layer of security for online shopping, and deter unauthorised card use. The authentication process will depend on your bank’s requirements for your account. You may be asked to authorise your payment via use of your mobile device, your banking app, or by calling your bank.
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We comply with applicable privacy laws by taking reasonable steps to ensure that all personal information is protected (as is reasonable in the circumstances) against unauthorised access, use, modification, disclosure or misuse. However, due to the nature of the Internet and email systems, we are unable to guarantee the privacy and confidentiality of your personal information while it is transmitted over the Internet.
Netbook use payment gateways and processes such as Windcave to process credit card payments. For more info, please refer to their Privacy Policy.
Linking to Third-Party Websites
When you click on links and banners on our site that take you to third party websites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, pihacamp.com cannot be responsible for the actions of any third-party web sites.
Changes to our Privacy Policy
We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our Website indicates your acceptance of those changes. 
If you have any questions regarding our privacy policy or any other matter, or if you believe that Piha Domain Campground has not adhered to this privacy policy, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem. 
You also have the right to make a complaint if you believe that we have breached New Zealand privacy laws by mishandling your personal information.
We take all complaints seriously and will respond to your complaint in accordance with any applicable timeframes imposed by law and otherwise within a reasonable period. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
If you are dissatisfied with the handling of your complaint, you may make a complaint with the Office of New Zealand Privacy Commissioner.